Shipping Policy & Delivery
Domestic Shipping Policy
Getting your order on its way is our priority at Exotic Wood Zone. Orders received by Exotic Wood Zone before 3:00 p.m. (Eastern Standard Time) will be shipped that same day if items are in stock. Orders received after 3:00 p.m. will ship the next business day. If items need to be ordered for you, your order will ship in 5-8 business days. Payment is due in full before an order is shipped. Exotic Wood Zone accepts VISA, MasterCard, Discover, American Express, and PayPal. Exotic Wood Zone strives to ship your packages in a fast and cost-effective manner. We use the U.S. Postal Service (USPS) and UPS as our carriers. You will be able to select your method of shipping at time of checkout.
Getting your order on its way is our priority in Exotic Wood Zone. Orders received by us will be shipped in two business days. If items appear to be out of stock then we will contact you and take necessary action to get it shipped as soon as possible and in some case we will refund you money and wait till we get the stock. Shipping is an integral part of our business and we take it very seriously. We understand the demands of our customers and strive to provide the fastest, safest and most economical shipping available.
Most small packages ship via UPS. Pricing is based on weight, package size and destination. At this time we do not offer USPS or FedEx services. That being said if customers have a particular preference we can of course meet your demands of shipment with a particular carrier. These orders are carefully packaged by hand using cardboard, stretch wrap, filament tape and other packaging materials. We do our best to ensure that your package arrives safely and damage free.
Larger orders ship LTL (Less than truckload) freight with common carriers such as Conway or UPS Freight, etc. These orders are stacked on pallets, covered with cardboard, steel banded and wrapped with stretch wrap for protection. Unless the shipment is scheduled with a lift-gate, the customer is responsible for unloading the shipment; whether that be by hand, using a forklift, or another unloading method.
International Shipping Policy
International Shipments may incur additional customs and/or brokering fees at the time of delivery. Exotic wood zone is not responsible for these fees.
Due to shipping cost some of your orders may be shipped directly from our manufacturing Unit in india. This is to avoid double shipment cost. We bring our merchandise from india and pay customs and then have to reship again to you in a different country then you are talking about double shipping costs, broker costs, duty costs, insurance costs etc. To avoid this we do this direct shipment from india and its CIF cost, insurance and freight paid by us. But you will have to clear customs and this is in case of large orders only. Small orders we will mail by postal service either in India or US depending on cheaper shipping cost. All duties and issues at customs we will co-ordinate with you but its not our responsibility.
How soon will my order ship?
Standard orders of in-stock items typically ship within 2 business days after receiving your order. If we are running a promotion, this shipping time could increase. During a promotion orders normally ship within 5 business days.
Expedited shipments will ship same day or next (business) day depending on what time the order is received. Provided shipping cost for expedited shipping is paid by you. Products with shipping included are shipped UPS Ground.
We reserve the right to make changes to this policy. Any changes to this policy will be posted.